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Home » Known Issues » Microsoft Office issue with Shared Portfolios

Microsoft Office issue with Shared Portfolios

This known issue is closed due to the decommissioning of Blackboard on the 31st of August, 2021

Cannot access a shared portfolio from a Microsoft Office document (last updated: 18th of June, 2015)

Affected Users:

Portfolio authors and non-UTS users

Description:

Portfolios can be shared with non-UTS users by generating an external URL the non-UTS user can use to access the shared Portfolio. The issue occurs when this external URL is hyperlinked in a Microsoft Office application such as PowerPoint or Word (see image below):

Shared portfolio link in a PowerPoint slide

Shared portfolio link in a PowerPoint slide

When the user clicks on the link in the Microsoft Office application, the shared Portfolio should open in a web browser. Instead, the web browser displays an error message (see image below):

Portfolio error

Error message after clicking on shared Portfolio URL

First Reported:

1st of May, 2015

Status:

This is an active Microsoft issue and not a UTSOnline issue. There are two workarounds available.

Workarounds:

A) Open the External URL directly in a web browser:

1. Open the Microsoft application with the shared Portfolio link.

2. Copy the link address and paste it into the address bar of a web browser.

B) (Windows Users Only) Apply a Microsoft hotfix:

Refer to the following Microsoft Knowledge Base article which contains details of the issue and how to resolve it:

Error message when clicking hyperlink in Office: “Cannot locate the Internet server or proxy server”

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