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Home » Known Issues

Known Issues

Note: Internet Explorer is no longer supported by UTSOnline (see Supported browsers help page)

This page contain information about known issues within the current version of UTSOnline.

Last updated 5th of August, 2019. New issue: Users unable to attach files in UTSOnline using Internet Explorer 11

Contents
    1. Blackboard
    2. Canvas
    3. Assessment
    4. Blogs, Journals and Wikis
    5. Campus Pack
    6. Grade Centre
    7. Portfolios
    8. Reporting and Statistics
    9. SCORM
    10. SPARK
    11. Turnitin
    12. Zoom

Blackboard *

ItemIssueDescription
AnnouncementsUnable to use Announcements filterAnnouncements filter available in Announcements through My UTSOnline page doesn't respond to a mouse click. To learn more, see Unable to use Announcements filter
Blackboard Instructor Mobile AppSubject Coordinator role not supported in Blackboard Instructor[RESOLVED 15th of July, 2018]
Subjects in which a user has the Subject Coordinator role will not appear in the Blackboard Instructor app. For more information, see Subject Coordinator role not supported in Blackboard Instructor
Browser - Internet Explorer 11Internet Explorer 11 font issueIE11 will not load custom fonts when navigating directly to pages in Blackboard via the address bar or bookmarks. To learn more, see Internet Explorer 11 font issue
Browser - Internet Explorer 11Unable to attach files using Internet Explorer 11Users are unable to attach files to content items when using Internet Explorer 11. To learn more, see Unable to attach files using Internet Explorer 11
Browser - Safari 11.1Unable to submit content using Safari 11.1[RESOLVED 15th of July, 2018]
Users on the latest version of the Safari web browser, version 11.1, may have issues submitting UTSOnline content. To learn more including available workarounds, see the Unable to submit content using Safari 11.1 known issues help page.
Browser zoom levelEven if scroll bar is displayed user unable to scrollWhile in the Global Navigation Menu, My Grades section, data queued and displayed in the viewing window is sometimes truncated. Meaning that even if the scroll bar is displayed, using it will not allow you to scroll all the way down to see all of the data. Also, depending on the zoom percentage used in the browser, the scroll bar sometimes does not display at all.
Content type - audioAudio auto-plays in ChromeCreating an Audio content item in a UTSOnline site will auto-play in Google Chrome even when set to not auto-play. To learn more including workarounds, see the Audio auto-play issue help page.
Context menusUnable to open context menu in Google ChromeContext menu buttons will sometimes be unresponsive in UTSOnline when using Google Chrome. To learn more including workarounds, see the Unable to open context menu in Google Chrome help page.
EmailLine break issueEmails sent via the Send Email tool ignores line breaks. To learn more including available workarounds, see the Line break issue known issues help page.
EmailEmail from utsonline.void@uts.edu.auEmail received through UTSOnline shows sender email address as well as utsonline.void@uts.edu.au in the ‘From’ field. To learn more including available workarounds, see the Email from utsonline.void@uts.edu.au known issues help page.
LaTex EditorLaTex Content is not rendered automaticallyThe LaTex expression is not converted automatically and retains its LaTeX origin.
MyGradesOpening the Last Graded view in the MyGrades tool generates an errorIf a gradable item has a max point value that specifies decimal digits like 1.5, the Last Graded view in the My Grades tool throws an error.
UTS Batch Group Enrolment toolSubject Coordinator unable to use "UTS Batch Enrolment" tool linkSubject Coordinator redirected to UTSOnline Home Page when clicking on "UTS Batch Group Enrolment" tool link
Completion CertificateDate on Completion CertificateThe date printed on the completion certificate is the current date when the certificate is printed. This can be a little misleading if someone prints the certificate months after the module was completed. The suggested workaround for this is to edit the certificate to change the text next to the date to “Date certificate generated”.
Content AreaUnable to Reorder Assignment Content Items This issue is caused by null position numbers. You can often resolve it yourself by doing one of the following:
Use the Keyboard Reordering button in the upper-right side of the page
Click the Chevron of one item > click "move" > move to another content area > then move it back
If these steps do not work then please contact UTSOnline Support via Service Connect.

Canvas *

ItemIssueDescription
Canvas Plagiarism FrameworkSimilarity Scores not updated after Assignment Due DateAfter an assignment's due date has passed, there may be a discrepancy in similarity scores between Turnitin Feedback Studio and Canvas (when using the Canvas Plagiarism Framework)
Similarity score not updating within SpeedgraderSimilarity score not updating within SpeedgraderIt has been reported that the Similarity Report is not updating witin Speedgrader after exclusions are made or after the due date passes for collusion checks. The correct score will be presented within the LTI assignment inbox and when Feedback Studio is opened, even if it is accessed within Speedgrader. Turnitin and Canvas are investigating this issue.

Assessment *

ItemIssueDescription
Blackboard Assignment inline document viewerComments in the inline document viewer are partially hiddenComments that were created in the old Crocodoc inline document viewer are chopped off by the right margin. For more information including workarounds, refer to the Comments in the inline document viewer are partially hidden help page.
Blackboard Assignment inline document viewerDocument does not open in the inline document viewerWhen opening an assignment submission in the inline document viewer, the “file is being converted” message appears instead of the document. For more information including a workaround, refer to the Document does not open in the inline document viewer help page.
Blackboard Assignment inline document viewerDocument does not load in SafariThe Safari web browser will not load the inline document viewer pane
Blackboard Assignment inline document viewerOriginal draft version is displayed in a Blackboard Assignment rather than the latest submissionAn Instructor or student may incorrectly download and view the draft version instead of the latest submission. For more information including workarounds, refer to the Original draft version is displayed in a Blackboard Assignment rather than the latest submission help page.
Blackboard Group AssignmentDeleting groups linked to group assignment results in inaccessible assignment submissionIf an instructor deletes a UTSOnline group that is currently linked to a group assignment, all instructors will not be able to access graded assignment submission made by other groups. Other groups' submission that are not yet graded will be accessible through "Grade Centre" - "Needs Marking" menu link. However, once these are marked, they will not be accessible through the grade centre.
Blackboard Group AssignmentError message displayed as "Failed to submit Assignment. Please try again" while submitting group assignment If a Group has a member who is no longer enrolled in the subject, then any other member of the Group attempting to submit a Group Assignment will result in an error as"Failed to submit Assignment. Please try again". However, the attempt is submitted, though no receipt is generated in the system.
Inline grading in Bb Grader appError when opening assignment submission in Bb GraderInstructors may encounter an error when opening a Blackboard Assignment submission in the Bb Grader app after the 14th of January, 2018. For more information including a workaround, refer to the Error when opening assignment submission in Bb Grader help page.
Turnitin Assignment submissionGradebook error when submitting an assignmentStudents might receive the following error when submitting their assignment to Turnitin: "The paper was submitted successfully to Turnitin, but the Blackboard Gradebook was not modified. The Blackboard Gradebook does not currently reflect this assignment’s submission status". To learn more about this error including workarounds, see Gradebook error when submitting an assignment
Turnitin Assignment submissionTurnitin submission error - An unusual number of excessively long or short wordsStudents might receive the following error when submitting their assignment to Turnitin: "The paper you have submitted seems to have an unusual number of excessively long or short words. Please try changing your font and submitting again or contact our help desk if the problem persists". To learn more about this error including workarounds, see Turnitin submission error - An unusual number of excessively long or short words
Turnitin Assignment DownloadBulk download issueBulk downloading Turnitin assignments through subject tools in control panel is resulting in invalid zip folder or timeout error in the browser. To learn more, see Bulk download issue
Blackboard Assignment markingMissing equation content when marking assignmentAn Instructor or Marker cannot see the complete contents of an assignment submission when the submission contains content created using Microsoft Word's Equation tool. For more information including a workaround, refer to the Missing equation content when marking assignment help page.
Quiz attempt score visibilityCannot hide the Quiz attempt score from studentsStudents can see their quiz attempt score after submitting their quiz attempt even when an Instructor has configured the quiz settings to prevent students from viewing their score. For more information including a workaround, refer to the Cannot hide the Quiz attempt score from students help page.
Quiz optionsOpening the Test Options page generates an errorWhen opening the Edit The Test Options page for your quiz, you may receive a "Load group members failed. Please try reloading this page" error. For more information, refer to the Opening the Test Options page generates an error help page.
Quiz optionsVisual bug on Test Presentation when help text is offWhen setting up a quiz, the Test Presentation options may display incorrectly. For more information, refer to the Visual bug on Test Presentation when help text is off help page.

Blogs, Journals and Wikis *

ItemIssueDescription
Blackboard Blogs and JournalsUnable to open file attachments with a specific filenameUnable to open file attachments in a Blackboard Blog/Journal post that contains an ampersand or semicolon character in the filename. To learn more, see the Files attached to Blackboard Blogs & Journals not opening due to filename format known issues help page.
Group Blackboard JournalsGroup journals are visible to all enrolled students in a UTSOnline siteWhen a Blackboard Journal is enabled in a group, the default setting is to allow all students enrolled in the UTSOnline site, not just the group, to view that journal. For more information, refer to the Group journals are visible to all enrolled students in a UTSOnline site help page.

Campus Pack *

ItemIssueDescription
Creating Campus Pack contentSubject Coordinator unable to create and configure Campus Pack content[FIX IDENTIFIED 8th of May, 2019]
Subject coordinators are unable to create or edit existing Campus Pack content in their UTSOnline subject site due to insufficient privileges. For more information including a workaround, refer to the Subject Coordinator unable to create and configure Campus Pack content known issues help page.

Grade Centre *

ItemIssueDescription
ResultsSurvey results downloaded file issueSurvey results can be downloaded by navigating to survey's column in the Grade Centre and selecting Download Results option from the contextual menu. When using Google Chrome, downloaded file does not have a file extension. To learn more, see Survey results downloaded file issue help page.
Scroll bar navigationGrade Centre scroll bars not displayedOn Mac OSX 10.7 or newer under default system settings, the horizontal scroll bar in the Grade Centre may not be displayed. To learn more, see Grade Centre scroll bars issue page.

Portfolios *

ItemIssueDescription
Editing a PortfolioPortfolio instructions do not appear when editing your PortfolioStaff and students may have issues viewing instructional content when editing their Portfolio. For more information including a workaround, refer to the Portfolio instructions do not appear when editing your Portfolio help page.
Portfolio SharingUnable to access a Shared PortfolioWhen a shared Portfolio link is inserted into a Microsoft Office document such as PowerPoint, clicking on this link generates an error message. For more information including workarounds, refer to the Microsoft Office issue with Shared Portfolios help page.
Portfolio ArtefactsIncorrect Rubric display in graded Portfolio ArtefactsWhen a Portfolio Artefact is created from a Blackboard Assignment submission that has been graded with a Rubric, the embedded Rubric displays an additional CSS comment. The Score is displayed even if the Instructor has set the Assignment to Display Rubric Without Scores. For more information refer to the Incorrect Rubric display in graded Portfolio Artefacts help page.

Reporting and Statistics *

ItemIssueDescription
Content Usage Statistics ReportContent Usage Statistics Report issueSelecting a large number of users may generate a blank report. To learn more including a workaround, see Content Usage Statistics Report issue help page.
Statistics TrackingStatistics Reporting for a content item contains incorrect dataStatistical data for an individual content item is incorrect because data is captured based on a student opening the content area containing the content item, not the content item itself. For more information, refer to the Statistics Reporting for a content item contains incorrect data help page.
Subject ReportsCourse Activity and Student Overview for Single Course reports issueCourse Activity and Student Overview for Single Course are displaying no activity data. For more information, refer to the Subject Reports Issue help page.

SCORM *

ItemIssueDescription
CaptivateCaptivate issues with embedded YouTube videoWhen playing a Captivate YouTube video, part of the video is cropped. For more information, refer to the Captivate issues with embedded YouTube video help page.

SPARK *

ItemIssueDescription
Student enrolment in SPARKChief Instructors in SPARK cannot select the correct UTSOnline subject as an enrolment source A UTSOnline subject will not appear in the list of source subjects in the UTSOnline Settings page in SPARK. For more information including a workaround, refer to the Chief Instructors in SPARK cannot select the correct UTSOnline subject as an enrolment source help page.

Turnitin *

ItemIssueDescription
Similarity score not updating within SpeedgraderSimilarity score not updating within SpeedgraderIt has been reported that the Similarity Report is not updating witin Speedgrader after exclusions are made or after the due date passes for collusion checks. The correct score will be presented within the LTI assignment inbox and when Feedback Studio is opened, even if it is accessed within Speedgrader. Turnitin and Canvas are investigating this issue.

Zoom *

ItemIssueDescription
Cloud RecordingsZoom cloud recordings are not showing in 'Gallery View'Zoom meetings with 'Gallery View' settings that are recorded on cloud are showing in 'Active Speaker' view. For more information including a workaround, refer to the Zoom cloud recordings are not showing in 'Gallery View' help page.
Zoom Recordings Folder

Zoom Recording Folder Missing from cloudstor account

If you are logging in to CloudStor look for your recording in Zoom Recordings Folder, you may not find the folder in some ocassion. You will need to do three test recordings before you can see the "Zoom Recordings" folder in "Shared with You"; all previous recordings will also be available. This is one of the known issue caused in some ocassion to the users account due to known system issue.


If you still cannot find your "Zoom Recordings" folder, please report to Learning and Teaching Systems via Service Connect.

If you are experiencing an issue not listed here, contact the UTS IT Support Centre by phone on +61 2 9514 2222 or online via ServiceConnect.

Pages

  • 5. Grade Submission Automation – Q&A & Troubleshooting
  • Are they checking?
  • Calendar & date management – UTSOnline
  • Capturing Webcam video in Windows Movie Maker
  • Change to online.uts.edu.au landing page
  • Changing the ‘look & feel’ of your subject in UTSOnline
  • Chemistry notation support
  • Clickers for Engaging Large Classes
  • Configuring REVIEW for Grades Submission
  • Consent Matters
  • Content Layout Tool New Features
  • Copy & paste in the new UTSOnline
  • Embedding a YouTube video in UTSOnline
  • FEIT – Safety and Wellbeing Essentials Forumeng32
  • G Suite: Google Drive plus more for UTS staff/students
  • Getting Ready in UTSOnline
  • Getting your video onto YouTube and embedding it into UTSOnline
  • Grade centre improvements – UTSOnline
  • How do I make my video in YouTube unlisted?
  • How to create “Camera facing” video
  • Improved Mobile Experience
  • Inline marking & rubrics – UTSOnline
  • Intermittent issue with students uploading Turnitin assignments in Blackboard when using Safari
  • ITSC Reference
  • Known Issues
    • Cannot hide the Quiz attempt score from students
    • Captivate issues with embedded YouTube video
    • Chief Instructors in SPARK cannot select the correct UTSOnline subject as an enrolment source
    • Comments in the inline document viewer are partially hidden
    • Content Usage Statistics Report issue
    • Course Activity Overview and Student Overview for Single Course reports shows no data
    • Deleting groups linked to group assignment results in inaccessible assignment submission
    • Document does not open in the inline document viewer in the Blackboard Assignment tool
    • Emails received from UTSOnline shows additional email address
    • Error when accessing assignment submissions in Bb Grader
    • Group journals are visible to all enrolled students in a UTSOnline site
    • Incorrect Rubric display in graded Portfolio Artefacts
    • Last Access Date for a student is incorrect or is not recorded
    • LaTex Content is not rendered automatically
    • Missing scroll bars in Grade Centre on Mac
    • Opening the Last Graded view in the MyGrades tool generates an error
    • Opening the Test Options page generates an error
    • Original draft version is displayed in a Blackboard Assignment rather than the latest submission
    • Portfolio instructions do not appear when editing your Portfolio
    • Statistics Reporting for a content item contains incorrect data
    • Subject Coordinator role not supported in Blackboard Instructor app
    • Subject Coordinator unable to use the UTS Batch Group enrolment tool
    • Submitting Group Assignment Attempt Results in Error when Group Contains a Disabled Enrollment
    • Turnitin submission error – An unusual number of excessively long or short words
    • Turnitin submission error – Gradebook was not modified
    • Unable to attach files in Internet Explorer 11
    • Unable to open context menu in Google Chrome
    • Unable to submit content using Safari 11.1
    • Visual bug on Test Presentation when help text is off
    • Zoom cloud recordings are not showing in ‘Gallery View’
    • Audio auto-play in Chrome browser
    • Files attached to Blackboard Blogs & Journals not opening due to filename format
    • Even if scroll bar is displayed user unable to scroll
    • Filter Function does not work in the Announcements module
    • Line break issue
    • Internet Explorer 11 font issue
    • Missing equation content when marking assignment
    • Survey results downloaded file issue
    • Turnitin bulk download issue
  • Learning and Teaching System access for Faculty Administrators
  • Making short videos to present content: The process
  • Making Video – General Guidelines for Best Practice
  • Marine science flipped
  • Pencast video
  • Placemat
  • Preparing and optimising your video for teaching
  • REVIEW and SPARK similarities and differences
  • REVIEW new features
  • REVIEW November 2017 Upgrade Summary
  • REVIEW was upgraded to version 3.6.11 on February 27 2019
  • Search Results
  • Setting up a YouTube account to upload videos to
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  • Similarity Scores not updated after Assignment Due Date
  • Site design and student engagement
  • Sitemap
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  • SPARKplus upgrade from v3.05 to v3.12
  • Student Portfolio Overview
  • Subject Coordinator unable to create and configure Campus Pack content
  • Think – Pair – Share
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  • Tips on using media in your online space
  • Using Audacity for your Soundtracks
  • UTSOnline and Qwickly Tools
  • UTSOnline Calendar
  • UTSOnline Exam Invigilators Guide
  • UTSOnline is temporarily unavailable
    • SPARKPlus is temporarily unavailable
  • UTSOnline Regular Maintenance Window
  • UTSOnline Tools
  • Value lines
  • Voice Narrated PowerPoint using Office 365 for PC
  • Zoom Meeting Guide
  • Information for all users
    • For students
      • Avoiding Plagiarism for students
      • Downloading a Subject Outline in UTSOnline
      • How to successfully submit a UTSOnline assignment
      • SparkPlus for students
      • Turnitin for students
    • Privacy Statement for UTSOnline
    • UTSOnline upgrade – July 2019
    • Navigating UTSOnline
      • The My Subjects module
    • Logging into UTSOnline
    • Collaboration Tools
      • Campus Pack
    • Portfolios
    • Blackboard Mobile and Tablet applications
    • UTSOnline Support
    • Video playlists
    • Supported Operating Systems and Browsers
  • Information for Staff
    • 1. Grades Submission Automation – Getting Started
      • 2. Grades Submission Automation – Setting Up Your Grade Centre for Automation at the Start of Session
      • 3. Grades Submission Automation – Finalizing and Submitting Your Grades at the End of Session
      • 4. Grade Submission Automation Processes for Faculty Admin & Support
    • Automated UTSOnline Subject Creation and Enrolment
      • Forms for Subject Coordinators
      • Session key dates in UTSOnline
    • Construct Learning Pathways and Self-paced Learning
      • Adaptive Release
      • How to create sets of questions and direct students based on their results
      • Learning Modules
      • Lesson Plan
    • Echo Universal Capture
    • Frequently Asked Questions
    • How Do I Download and Upload Grade Centre Data?
    • Kaltura in UTSOnline
      • Kaltura Closed Caption
      • Kaltura video assignment
    • Multi enrollment UTSOnline Forum Sites
    • Qwickly Tools Suite
      • Qwickly Attendance Tool
      • Qwickly Productivity Tools
      • Using Qwickly Attendance
    • REVIEW Staff User Guide
    • SPARKPlus: moderating group work assessment
    • Turnitin
      • Detecting similarity matches for consecutive student submissions in the same subject
      • Detecting similarity matches to earlier submissions
      • How to mark Turnitin assignments in UTSOnline
    • UTSOnline integration request
    • Adding Your Subject Outline to UTSOnline
    • Using H5P on UTSOnline (Blackboard)
    • Differences between UTSOnline Subjects, Forums, and Communities
    • Managing Your Sites
      • Available Sessions in UTSOnline
      • How to archive a UTSOnline subject
      • Managing subject site availability
      • Obtaining the UTSOnline site ID
      • Renaming Your UTSOnline Site
      • UTSOnline site roles
      • Staff Accounts
      • Temporary Accounts
        • Removal of temporary UTSOnline accounts
      • Copyright and Reading Lists
      • Student Preview Mode
      • Add/Remove Users
    • Setting up the look and feel of your site
    • Working with Groups
      • The Import Groups tool
      • The UTS Batch Group Enrolment tool
    • Building Content
      • Adobe Captivate
      • Content Layout Tool
        • Basic Tiles
        • Enhanced Tiles
        • Flip Cards
        • Home Page Welcome Tiles
        • Lesson Structure and Layout Elements
      • IML Sound Booth
      • LinkedIn Learning
      • Managing the availability of Echo360 lecture recordings
      • Reading Lists
      • How to make a video or screencast – examples
      • Practical Ideas – Video
      • Lecture capture with Echo360 ALP
    • Communicating and Collaborating
      • A.nnotate Instructions for Academics
      • Zoom in UTSOnline
    • Building Assessment Tasks
      • Changes to inline document markup in the Blackboard Assignment tool
      • How to access Review
      • Portfolio Assignments for Staff
      • Quiz recommendations
      • UTS Avoiding Plagiarism
    • Marking and Grading
      • How to Upload Marks to UTSOnline
      • The Gradecentre
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      • REVIEW FAQ
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