RESOLVED: 29th of August, 2018
Subject coordinators and Instructors using Annotate
When opening a newly created Annotate link in a UTSOnline subject site, the PDF document does not load. Instead, an “undefined” error appears (see image below):
This issue will generally occur for Annotate links created in bulk in the Annotate Setup page. Examples of creating multiple Annotate links include:
- Selecting multiple groups per row in the Annotate Setup page
- Submitting multiple rows in the Annotate Setup page
This issue was resolved on the 29th of August, 2018
To work around this issue, Annotate links should be created individually instead of in bulk. This means that every new submission of new Annotate content should only create one Annotate link in a UTSOnline subject site. If you do create Annotate links in bulk, it is recommended that you check each new Annotate link to ensure that the PDF document opens correctly.