Learning technology support for learning.futures at UTS

The Institute for Interactive Media & Learning (IML) has established a Learning Technology (LT) group to support the faculties in their effective use of technologies in education in line with a learning.futures approach. Each LT is assigned to a Faculty and also has one or more specialist areas of expertise. All of the systems supported at UTS are covered such as UTSOnline, SPARK, REVIEW, Echo360, A.nnotate, ePortfolio etc.

What does a Learning Technologist do?

Learning Technologists offer one-to-one support at your desk, explaining how and why you may want to use a particular technology, tool or function. For example they may explain how to create or edit screencast, video or audio learning resources. They can run training workshops on specific tools and for specific groups on request according to Faculty priorities. They are also developing a series of self-help resources, which can be accessed via this Help Blog. Learning Technologists may work alongside academic development staff to support Faculty academics on introducing or scaling up blended or flipped learning approaches in courses and subjects.

Learning Technologists do not provide technical support on hardware and software covered by ITD such as password reset, browser issues, printing problems or students not importing into UTSOnline. For these types of technical problems lodge a ticket at: https://serviceconnect.uts.edu.au or call x2222.

Who is my Faculty Assigned Learning Technologist?

Andrew Francois – DAB and TDi

Detlev Kerkovius – FEIT

Kais Al-Momani – FASS

Mark P. O’Connor – HEALTH

Wenes Gunawan – LAW

Ollie Coady – SCIENCE

Philip Mills – BUSINESS

At times the Learning Technologist team members are engaged in activities like running workshops or meeting with other staff, and may not be available to reply to phone calls or emails immediately. Using Service Connect is the best way of ensuring that your enquiry is dealt with as quickly as possible (particularly if you are not associated with a Faculty). Choose IML from the drop-down list when you login and provide as much information in your ticket as you can.

For general assistance and enquiries you can also call the IML helpdesk on UTS extension 1661.